babo88 Privacy Policy

1 Who We Are

babo88 operates an online casino and sports betting platform accessible at babo88.im. For the purposes of data protection law, babo88 acts as the data controller in respect of the personal data of its registered Players and website visitors. This means that babo88 determines the purposes and means by which your personal data is processed.

If you have any queries, concerns, or requests relating to the processing of your personal data, you may contact our data protection team at any time by writing to [email protected].

2 Data We Collect

babo88 collects personal data in three primary ways: data you provide directly to us, data collected automatically when you use the Platform, and data received from third parties such as payment processors and identity verification services. The specific categories we collect are as follows:

• Identity Data: Full legal name, date of birth, gender, and nationality as provided during registration or KYC verification.
• Contact Data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar) and postcode.
• Account Data: Username, encrypted password, account creation date, account status, and security settings (including 2FA status).
• Financial Data: Deposit and withdrawal history, transaction amounts, payment method identifiers (e.g., bKash account number, Nagad account number, Rocket wallet number, Upay account, bank account number, Visa/Mastercard last-four digits), and currency (BDT).
• KYC Documents: Copies of your National ID card (NID), passport, driving licence, proof of address documents, and any source-of-funds documentation submitted during verification.
• Gameplay Data: Game session logs, bet amounts, game outcomes, bonus usage, wagering activity, and win/loss records across all babo88 games (slots, live casino, cricket betting, and other sports markets).
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and cookies or session identifiers.
• Usage Data: Pages visited, time spent on pages, navigation paths, search queries within the Platform, and feature interactions.
• Communications Data: Records of customer support interactions, complaints, feedback submissions, and any messages exchanged with babo88 staff.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, session time configurations, and reality-check preferences.

babo88 does not intentionally collect data from individuals under the age of 21. If we become aware that data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

3 How We Use Your Data

babo88 processes personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which each data category is used:

• Account Registration & Management: Identity Data, Contact Data, and Account Data are used to create and maintain your babo88 account, verify your identity at login, and manage account preferences and security settings.
• KYC Verification & Age Compliance: Identity Data and KYC Documents are processed to confirm that you are at least 21 years of age, that you are who you say you are, and that your account complies with our responsible gaming obligations.
• Payment Processing: Financial Data is processed to facilitate deposits via bKash, Nagad, Rocket, Upay, and bank transfer; to validate that deposits originate from accounts in your name; and to process withdrawal requests to your verified payment method.
• Fraud Prevention & Security: Technical Data, Financial Data, and Gameplay Data are analysed to detect and prevent fraud, money laundering, bonus abuse, multi-accounting, unauthorised access, and other prohibited activities described in our Terms & Conditions.
• Platform Provision & Personalisation: Gameplay Data and Usage Data are used to ensure the Platform functions correctly, to deliver a personalised gaming experience, and to optimise game load times and interface performance.
• Customer Support: Communications Data, Account Data, and Gameplay Data are accessed by our support team to investigate and resolve complaints, answer queries, and provide technical assistance.
• Legal & Regulatory Compliance: All data categories may be retained and disclosed to the extent required to comply with applicable law, regulatory requirements, court orders, or requests from law enforcement authorities.
• Marketing Communications (with consent): Contact Data may be used to send you promotional emails or SMS messages about babo88 offers, bonuses, and new game releases — but only where you have provided explicit consent to receive marketing communications. You may withdraw this consent at any time by contacting [email protected].
• Responsible Gaming Monitoring: Responsible Gaming Data and Gameplay Data are used to monitor for signs of problem gambling behaviour and to apply the protective tools you have configured (deposit limits, self-exclusion, session reminders, reality checks).

4 Legal Basis for Processing

babo88 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing necessary to perform our contract with you — namely to provide the babo88 gaming and betting services you have registered to use.
• Legal Obligation: Processing necessary to comply with applicable law, including anti-money laundering (AML) requirements, age verification obligations, and responses to lawful requests from regulatory or law enforcement bodies.
• Legitimate Interests: Processing necessary for babo88's legitimate business interests, including fraud detection, platform security, and prevention of bonus abuse — where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — principally for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data with Third Parties

babo88 does not sell your personal data. We may share your data with carefully selected third parties only in the following circumstances:

• Payment Processors: We share Financial Data with payment service providers (including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard) solely to process your deposit and withdrawal transactions.
• Identity Verification Services: We engage third-party KYC and AML compliance providers to verify the authenticity of identity documents and to screen against sanctions and politically exposed persons (PEP) lists.
• Game Technology Providers: Gameplay Data is shared with licensed game studio partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to the extent necessary to operate their games within the babo88 Platform. These providers operate under strict data processing agreements.
• Fraud & Security Services: Technical Data and Financial Data may be shared with specialist fraud detection and cybersecurity vendors to protect the Platform and its users.
• Legal & Regulatory Authorities: We may disclose any category of data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law or a valid legal order.
• Professional Advisers: We may share data with lawyers, auditors, and accountants acting as service providers to babo88, where necessary and subject to confidentiality obligations.

All third parties with whom babo88 shares personal data are required to process that data securely, in accordance with applicable data protection law, and only for the specific purposes for which it was shared.

6 Cookies & Tracking Technologies

babo88 uses cookies and similar tracking technologies to operate the Platform, recognise returning users, maintain session state, and analyse usage patterns. The categories of cookies we use are:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. These cannot be disabled without breaking core Platform functionality.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate the Platform — for example, which pages are visited most frequently and where users encounter errors. This data helps us improve the Platform experience.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming configurations.
• Marketing Cookies (with consent): Used to deliver relevant promotional content within the Platform where you have consented to receive marketing communications.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. Disabling other cookies will not prevent you from accessing the Platform but may reduce personalisation and functionality.

7 Data Retention

babo88 retains personal data for as long as is necessary for the purposes set out in this Policy, subject to any longer retention periods required by applicable law. Specific retention periods are as follows:

• Account Data & KYC Documents: Retained for a minimum of 5 years from the date of account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Financial & Transaction Data: Retained for a minimum of 5 years from the date of each transaction, or longer if required by law or ongoing investigation.
• Gameplay Logs: Retained for a minimum of 3 years from the date of each gaming session, for dispute resolution and regulatory compliance purposes.
• Communications Data: Customer support correspondence is retained for 2 years from the date of the most recent interaction in a given case.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, or for 2 years from your last active engagement with a marketing message, whichever is earlier.
• Technical & Usage Data: Aggregated and anonymised after 12 months; raw logs retained for up to 24 months for security and fraud investigation purposes.

Once the applicable retention period has elapsed, personal data is securely deleted or irreversibly anonymised in accordance with babo88's internal data destruction procedures.

8 Data Security

babo88 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard TLS protocols.
• Encrypted Storage: Sensitive data fields — including passwords (hashed), payment identifiers, and KYC document contents — are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication (2FA): Available to all Players for account login; mandatory for staff accessing internal systems containing personal data.
• Intrusion Detection & Monitoring: Our infrastructure is monitored continuously for suspicious activity, attempted breaches, and anomalous access patterns.
• Regular Security Audits: babo88 conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities.

Despite these measures, no method of electronic transmission or storage is 100% secure. babo88 cannot guarantee absolute security but is committed to maintaining best-practice protections at all times. If you have reason to believe that your account has been compromised, contact [email protected] immediately.

9 International Data Transfers

babo88's primary server infrastructure is located in secure data centres with strong data protection standards. Where personal data is transferred to third-party processors operating outside of Bangladesh — for example, to international game studio providers or fraud detection vendors — babo88 ensures that appropriate safeguards are in place to protect that data. These safeguards include contractual data processing agreements that impose data protection obligations on the recipient consistent with applicable law.

By using the babo88 Platform, you acknowledge and consent to the transfer of your personal data to processors in other jurisdictions where necessary to provide the services described in this Policy, subject always to the safeguards described above.

10 Children's Privacy

The babo88 Platform is strictly intended for persons aged 21 years and above. babo88 does not knowingly collect, store, or process personal data from individuals under the age of 21. Age verification checks are conducted as part of the registration and KYC process.

If babo88 discovers or is informed that personal data has been collected from a person under the age of 21, all such data will be deleted immediately, the relevant account will be permanently closed, and any deposited funds will be returned to the originating payment method after identity verification. If you believe that a person under 21 has registered on the Platform, please notify us at [email protected].

11 Links to Third-Party Sites

The babo88 Platform does not contain links to external third-party websites. In the event that any game provider interface within the Platform contains references to external content, babo88 is not responsible for the privacy practices of those external sites. This Privacy Policy applies solely to the babo88 Platform at babo88.im and to the data processing activities of babo88 itself.

12 Changes to This Policy

babo88 reserves the right to update or revise this Privacy Policy at any time. Where material changes are made, we will notify registered Players via the email address associated with their account and by displaying a prominent notice on the Platform. The revised Policy will take effect on the date shown in the "Last Updated" field at the top of this page.

We encourage you to review this Policy periodically to stay informed about how babo88 handles your personal data. Your continued use of the Platform after the effective date of any revised Policy constitutes acceptance of the new terms.

13 Contact & Data Requests

For all privacy-related enquiries, data subject rights requests, or concerns regarding babo88's handling of your personal data, please contact our team:

• Email: [email protected]
• Subject Line: "Privacy Request – [Your Username]"
• Response Time: We aim to acknowledge all privacy requests within 48 hours and to provide a substantive response within 30 days of receipt.
• Support Hours: 24 hours a day, 7 days a week — including all Bangladesh public holidays.